Terms and Privacy
Disclaimer
The process we employ uses a digital photograph, if you only have a physical paper copy of your photo feel free to send it to us by post, we will scan it at a high resolution on a dedicated photo scanner and return it. Any posted photographs should be securely packed and ideally sent by Royal Mail ‘Signed For’ delivery, to allow it to be tracked in case of delay. We cannot be held responsible for any photographs lost as a result of mishandling by a courier.
We advise that photo files should be those which are at least 300dpi in resolution, but no higher than 1200dpi, to allow for the best possible reproduction. They can be supplied as jpg, png, PDF, tiff or Photoshop files. You are also welcome to post physical photographs to us or bring them into the office for scanning.
PLEASE BE AWARE, photos taken on old mobile phones or as a screenshot, small or grainy images, and photographs of the paper copy (rather than scanned on a flatbed scanner,) may not be of a good enough quality for the finished product and may produce unexpected results.
As the customer it is your responsibility to ensure that the best possible version of the photograph is supplied to us, we cannot take responsibility for plaques that do not come out well due to the quality of the image used. We are more than happy to offer advice before the order is placed.
Photos which have been sent via WhatsApp or Facebook Messenger will be of a lower quality. These services compress image files, we strongly recommend you do not use either to receive your photographs. It is better to email digital files, or send them via a large file transfer website.
Anything supplied in the manners mentioned above will be taken under the assumption that you understand the risks involved and accept responsibility for the quality of the finished piece.
If you have any concerns about the photograph you wish to use, feel free to email it for pre-approval BEFORE placing your order.
PROOF IMAGES CAN BE SUPPLIED UPON REQUEST BUT ARE NOT A GUARANTEED INDICATION OF THE FINAL COLOURS. THESE ARE TO SHOW ANY EDITING WORK CARRIED OUT, AS WELL AS HOW YOUR PHOTO WILL FIT WITHIN YOUR CHOSEN SHAPE.
Actual colours may vary, due nature of the digital ceramic printing and firing process, we cannot always guarantee an exact replication of the screen image. Information about the limitations of our process can be discussed with our team if necessary.
TRADE CUSTOMERS
Memorial Masons and other related businesses who supply direct to the consumer may apply for trade discount. Upon supplying valid company information/ a registered VAT number we will set up an account for the corresponding business. This will also qualify you for access to discount at checkout on this website, subject to approval by our team; you will have to set up a standard account on the website before being able to apply for trade discount.
Invoices issued to trade customers are due within 30 days of the issue date. If payments are overdue past the stated date the account will be put on hold, no new proofs will be provided and completed photo plaques will not be posted. Once payment has been cleared, work will resume on those orders as soon as possible. Should there be extenuating circumstances causing the late payment, please contact us as soon as possible to inform us, we are happy to discuss the issue and will review our response on a case by case basis.
Should an account have habitually late payments, where there has repeatedly been no contact from the customer on each occasion and our attempts to make contact have been unsuccessful, your account will no longer qualify for the 30 day grace period. Effective immediately, from the notification date, all invoices will be issued when your order is printed, and payment will be due before any plaques are released. Once payment has been received, plaques will be dispatched on the day they are removed from the kiln.
We are dedicated to keeping a good working relationship with our customers, should there be any concerns about our policy please don’t hesitate to get in touch.
PRIVACY NOTICE
New data protection regulation, GDPR. SadlerGreen is committed to protecting and respecting your privacy. For any personal data that you provide for the purpose of transacting business with us, SadlerGreen is the Data Controller and is responsible for storing and otherwise processing that data in a fair, lawful, secure and transparent way.
What personal data we hold.
You may give us information about you by corresponding with us by ‘phone, e-mail or otherwise. The information that you give to us may include your name, address, e-mail address, ‘phone number and other details.
Why we need your personal data.
The reason that we need this data is to be able to administer the lawful transactions between us, in supplying goods that you have ordered. Further, we send out regular e-mails that illustrate new patterns and products that we introduce into our range. SadlerGreen does not supply any personal data that it holds, to any third party. You are not obliged to supply your personal data to us, but if you choose not to, we may not be able to process your orders, make supplies to you, or send out product information.
Social media.
Customers are free to join the social media page, but please note that the provider of the social media platform has its own privacy policies and that SadlerGreen does not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data on to the SadlerGreen social media page.
Google Analytics.
As with most businesses operating a website, we use Google Analytics to provide aggregated and anonymised insights into user behaviour. This information is used to improve our website and internal business practices, we do not share your information with any third parties. Where applicable, this data can be accessed and/or deleted through your personal Google account, via ‘My Activity.’
You can opt-out of data collection by changing the ad settings in your browser/Google account. Google also have available the ‘Google Analytics Opt-out Browser Add-on’ to provide website visitors the ability to prevent their data from being used by Google Analytics.
How long we hold your personal data.
We will hold your personal data for as long as you are a customer with us. Your data will not be processed for any other purposes other than those detailed in this Privacy Notice.
Your rights regarding your personal data.
You may have the right at any time to request access to, rectification of, or erasure of, your personal data, also including cancellation of any marketing and product information that we may send to you. If you wish to make a complaint, this can be done direct to the Information Commissioners Office (ICO)
SadlerGreen is a trading name of Xerital Limited
This web site is operated by Xerital Limited, a company incorporated under the laws of England.
Registered address: c/o DPC, Vernon Road, Stoke-on-Trent, ST4 2QY.
Company registration number: 5152934
VAT registration number: 855 2906 07
We will not be liable for any damages, including indirect or consequential damages arising from or in connection with the use of this web site and any interactive features (if present).